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OUTSOURCING INFORMATION TECHNOLOGY SUPPORT AND SERVICES Benefits
of using Zita Associates "
Zita Associates lives with our clients through the ups & downs of their daily
operating cycles, and our clients are never alone when tackling the touch challenges
that inevitably arise. Improving Customer Care By combining practical experience in technology and vision, we enable our clients to innovate and dramatically improve customer care practices. Zita Associates doesn't focus on one or even multiple software applications; instead, we concentrate on the process, people and technology required to serve our customers effectively, consistently and profitably. Zita Associates combines best-in-class applications with advanced technology and value-added services in an integrated customer management solution that delivers sustainable competitive advantage. Lowering Total Cost of Ownership Zita Associates reduces the total cost of ownership of Information Technology system for our customers. By leveraging people, infrastructure, and implementation events, we pass on our economies of scale to our clients. Zita Associates lowers the total cost of ownership for our clients by: "
Evaluating, procuring, installing, maintaining and upgrading hardware and system
software. Mitigating Risk By mitigating risk for our clients we've enabled them to approach and utilize new technologies, and allowed them to focus on their core business. Zita Associates mitigates risk for our clients by: "
Supplying insulation from major technology shifts BENEFITS
OF OUTSOURCING Outsourcing
has short-term tactical implications as well as long-term benefits that fundamentally
transform a company's business model. The following drivers have motivated Zita
Associates' current clients to outsource their customer information system with
us. Strategic Drivers Improve Business Focus Outsourcing lets our clients focus on broader business issues while having operational details assumed by Zita Associates. For many companies, the single most compelling reason for outsourcing is that `how'-type issues siphon off huge amounts of management's resources and attention. Shared Risks Mitigating risk is at the forefront of any technology decision a company makes. The crux of successful outsourcing agreements depends on the collaborative partnership of the service provider and the company. The need to respond to changes and new opportunities in the marketplace puts tremendous strain on in-house resources. By partnering with Zita Associates, our clients have offloaded the IT risk management function while continuing to deliver the service and functionality demanded by the market. Accelerated Solution Delivery With the pace of business change moving very quickly, new solutions, such as customer web access, and e-commerce, are needed to create loyalty and avoid customer attrition. The capability of an outside expert such that specializes in rapid technology deployment allows organizations to bring new services to customers quickly and efficiently. By addressing your core business needs immediately, Zita Associates helps you to enhance customer service and focus on the creation of customer acquisition retention programs. Gain Competitive Advantage Because outsourcing provides the ability to offer new services aimed at customer loyalty, it allows you to gain significant competitive advantage through the utilization of new technology. It provides parity for smaller organizations through access to valuable resources that large companies enjoy without the overhead. Zita Associates' IT model allows for customizations that address new business requirements in the new economy.
Reduce and Control Operating Costs According to Michael Corbett and Associates, the "single most important driver for management satisfaction with outsourcing is realizing financial benefits." Access to a service provider's lower cost structure is one of the most compelling short-term benefits of outsourcing. When the chemical giant DuPont Co. moved to outsource its IS organization, they estimated an annual cost savings of between 5 and 10 percent - of an estimated $690 million dollars - as a result of its outsourcing partnership. Using Zita Associates' outsourcing model to maintain your Information systems forces hidden costs such as administrative staff, DBA's, Systems Administration, and Quality Assurance costs to become visible. A predictable monthly cost per end-user offers a flexible, controllable, and scaleable alternative to IT budgeting. Put simply, outsourcing cuts costs by streamlining operations.
Insufficient Resources Companies outsource because they do not have access to the required resources-human, capital, or intellectual. The costs associated with recruiting, training and retaining qualified IT staff with experience in the energy industry can be formidable. Outsourcing is certainly one option for addressing these types of problems. Outsourcing does not, however, mean abdication of management responsibility. Introducing the best-in-class management and business processes of a company like Zita Associates, organizations can deal with the complexities of expanding their operations, especially into a new geographic areas. Outsourcing is a viable and important alternative to building the needed capability from the ground up.
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